Support

Beadline for iPhone · Tanzi Labs LLC

Most questions have an answer below. For anything else, write to support@beadline.app — a person reads it, usually within two working days.

Playing

Nothing slides. What now?

A run only moves onto a cord whose end bead matches its colour, or onto an empty cord — and it can leave from either end of its own cord. If no slide is left, the sheet offers three ways on: undo (three are free every level), a cord of two more beads of room, or try the level again. Nothing you have is lost by trying again except the attempt.

What do lives do?

From level 13 a level you lose costs one of five lives; one comes back every twenty minutes, and a fail in the first ten seconds is free. When you are out, the out-of-lives sheet shows the time to the next one, a refill for coins, an hour of unlimited lives, or one life for a short video.

What are hints and cords?

A hint shows the solver's next slide on the board. A cord is two beads more of room, equipped before a level starts. Both are bought with coins in the shop or lent by a winning streak; the daily ladder gives one of each every week.

Purchases

I bought something and did not get it.

Open Settings in the app and tap Restore purchases. Coins, boosters, lives and the piggy bank are delivered the moment Apple confirms the transaction; if a download was interrupted, restoring completes it. Still missing? Write to us with the date and the App Store receipt.

How do I get a refund?

Purchases are made through Apple, so refunds are Apple's: reportaproblem.apple.com, within Apple's rules. We cannot issue refunds ourselves.

I bought Remove ads and still see videos.

Remove ads removes the interstitials — the ads between levels — for good. The videos you can choose to watch for a life, a double or a way through stay available because they are yours to choose; nothing plays unless you tap it.

Will I lose progress on a new phone?

Progress is saved on the device. Non-consumable purchases (Remove ads, the starter pack) come back with Restore purchases on any device signed into the same Apple ID. Cloud sync of progress is on our list.

Privacy and ads

What does the app collect?

No account, no name, no email. Gameplay analytics under an identifier the app makes up; when ads are on, the ad networks' identifiers behind Apple's tracking prompt. The privacy policy says exactly what and why.

How do I change my tracking or consent choice?

Tracking: iOS Settings → Privacy & Security → Tracking. Consent for personalised ads (in the EEA and the UK): the app's Settings → Ad preferences. California residents can decline tracking as above or write to us to opt out of the sharing of their information.

Contact

support@beadline.app
Tanzi Labs LLC, Wyoming, United States
Please include your iPhone model, iOS version and the app version from Settings → About.